Funding & eligibility
Routes, criteria, what we check
How do I check if I’m eligible?
The quickest route is our
Eligibility & Funding Hub.
Share your postcode and a few basics and we’ll confirm the best route for your home.
What is LA Flex?
LA Flex is a local-authority pathway that can widen access where a household meets certain council criteria.
It’s not identical everywhere — postcode matters.
Do I need to be on benefits?
Not always. Some routes rely on household circumstances and local criteria.
If funding isn’t available, we’ll still explain the smartest “able-to-pay” option.
What details do you need to check eligibility?
Usually:
- Postcode
- Tenure (owner / tenant / landlord / agent)
- Basic property info
- Current heating type
- Any info you’re happy to share about household circumstances
We keep it simple and only ask what’s needed.
If I’m not eligible, can you still help?
Yes. We can advise on the best-value upgrades and provide a clear quote and plan.
Is funding guaranteed?
No — eligibility depends on scheme rules and confirmation checks. We’ll be upfront early so you’re not messed about.
How long does eligibility confirmation take?
Often same day once we’ve got the essentials. If we need additional checks, we’ll tell you exactly what and why.
Will funding cover the full cost?
It depends on the route and property needs. Where applicable, we’ll explain what’s covered and any potential contribution.
Can landlords apply for funding for a rented property?
Potentially, depending on the programme and property criteria. Use the eligibility hub and mention it’s a rental.
Does my EPC rating matter?
It can. If you don’t know it, that’s fine — we can still advise on the best next step.
Ventilation & air quality
Condensation, mould, extraction, airflow
Why do I keep getting condensation and mould?
Usually it’s a mix of moisture + poor airflow. Bathrooms, kitchens and bedrooms often need better extraction and/or background ventilation.
We focus on the cause, not a temporary cover-up.
Will a dehumidifier solve it?
It can help short-term, but it’s rarely the full answer. If the home can’t shift moisture properly, the issue returns.
Think of a dehumidifier as a “plaster” while you fix airflow and extraction.
What’s the difference between extraction and background ventilation?
Extraction removes moist air at source (bathroom/kitchen fans).
Background ventilation allows constant fresh air exchange (vents/trickle vents), helping humidity stay under control.
Can ventilation make the house colder?
Good ventilation should improve comfort overall. The goal is controlled airflow — not draughts.
If you’re losing heat, we look at insulation and how air is moving.
Do you work on mould treatment?
We can advise on the right approach. The key is: treat the cause (moisture + airflow) or it comes back.
Should trickle vents be kept open?
In most cases, yes — especially in rooms that get humid (bedrooms, bathrooms, kitchens). Closing them can trap moisture.
How quickly can ventilation improvements reduce mould?
Often you’ll notice a difference in days/weeks, but existing staining may need cleaning/redecoration once humidity is controlled.
What if tenants keep drying clothes indoors?
That adds moisture fast. We’ll recommend realistic steps: better extraction, airflow, and simple habits that reduce moisture load.
Air Source Heat Pumps
Suitability, running costs, noise, install
Is my home suitable for an air source heat pump?
Many homes are, but suitability depends on insulation levels, heat loss, radiator sizing, and how you use heating.
We’ll advise honestly if it’s a good fit.
Are heat pumps expensive to run?
They can be very efficient when designed correctly. Running costs depend on tariffs, heat loss, and system setup.
The right design matters more than the hype.
Do heat pumps work in winter?
Yes — modern systems are designed to operate in cold conditions. The key is correct sizing and a well-balanced system.
Are heat pumps noisy?
Most are quiet in normal use. We plan location sensibly and consider neighbours and bedroom proximity.
Will I need bigger radiators?
Sometimes. Heat pumps generally run at lower flow temperatures, so radiator sizing can matter.
We’ll assess and recommend what’s actually needed.
How long does an installation take?
It varies, but many installs can be completed in a few days once preparation is done.
We’ll give you a clear plan upfront.
Do I still need a boiler?
Not usually. Some systems use hybrid setups, but we’ll only recommend that where it makes sense.
What maintenance is required?
Regular checks help keep performance high. We’ll explain aftercare and what to expect for your system.
Boilers & heating
Upgrades, controls, efficiency
When does a boiler usually need replacing?
If it’s unreliable, inefficient, costly to repair, or struggling to heat the home properly, an upgrade often makes sense.
Can a boiler upgrade lower my bills?
Often yes — especially if your current system is old or poorly controlled. Controls matter too (thermostats, zoning, TRVs).
Do you upgrade heating controls as well?
Yes — controls can be one of the biggest “easy wins” for comfort and efficiency.
How long does a boiler replacement take?
Many replacements can be done in a day, but it depends on the job scope. We’ll confirm upfront.
My radiators are cold at the bottom — what does that mean?
Often sludge/sediment. A system clean or powerflush may help depending on the condition.
Can you help with electric storage heaters?
Insulation
Loft, cavity, internal wall
Which type of insulation is best?
It depends on the property. Loft is often a strong first step. Cavity can be great where suitable. Internal wall is useful where cavity isn’t an option.
How do I know if I have cavity walls?
Many homes do, but not all. We can help you check based on age, construction type and a quick assessment.
Can insulation worsen ventilation issues?
Better insulation can reduce heat loss, but if a home already struggles with airflow, moisture can build up.
That’s why we look at insulation and ventilation together.
How disruptive is internal wall insulation?
It can be more involved than loft/cavity. We’ll explain what changes inside the room and how we keep disruption tidy.
Will loft insulation make rooms warmer?
Typically yes — it helps keep heat in and can reduce cold upstairs rooms.
Is there a “quick win” if the house feels draughty?
Often: loft insulation + sensible draft management + controls tuning. We’ll recommend a practical order of work.
Solar PV
Suitability, savings, install
Is my roof suitable for solar?
It depends on roof space, shading, orientation and condition. We’ll advise honestly and won’t push a poor fit.
How much can solar reduce my bills?
It depends on your usage patterns and tariff. Solar is strongest when you use energy during daylight hours.
Do I need a battery?
Not always. A battery can increase self-use of solar, but it’s not mandatory. We’ll talk through pros/cons for your home.
How long does a solar installation take?
Many installs are quick once scheduled. We’ll confirm timescales after we’ve assessed your setup.
Does solar work in winter?
Yes, but output is lower due to shorter days and weather. Over the year, it can still make a meaningful difference.
Tenants
Access, landlord permissions, mould complaints
Can a tenant apply for upgrades?
Often a landlord’s permission is needed for property changes. If you’re a tenant, we can advise the cleanest route and what your landlord may need to approve.
What should I do if I have mould in a rented home?
Report it clearly, take photos, and note where/when it appears. Ventilation and extraction are often key.
We can advise on a sensible fix route.
Will you contact my landlord/agent?
If you want us to, yes — just include details and consent for us to speak with them.
Do I need to be home for surveys or installs?
Usually yes (or agreed access via agent/landlord). We’ll coordinate the easiest option.
What info helps you respond faster for tenants?
Postcode, room(s) affected, heating type, photos (if possible), and whether your landlord/agent is aware.
Landlords
Portfolio, compliance, access
Can you help with multiple properties?
Yes. If you’ve got a portfolio, list postcodes and key issues and we’ll propose a sensible order of work.
My tenant complains about mould — what’s the best first step?
Treat it as moisture + airflow until proven otherwise. Proper extraction, airflow and usage guidance often stops repeat issues.
Do you provide documentation?
Yes — we keep installs tidy and provide relevant paperwork for handover.
Can upgrades help reduce void periods?
Often yes — warmer, healthier homes reduce complaints and can make the property more attractive to renters.
Do you coordinate access with agents?
Yes. We can work directly with letting agents where that’s the easiest route.
Letting agents
Managed access, comms, repeat issues
Do you work with managed portfolios?
Yes. We’re used to access constraints, key collection, tenant comms and clean documentation.
Can you help reduce repeat mould callouts?
Yes — we focus on root-cause fixes (ventilation/extraction/airflow) rather than short-term cosmetic work.
What do you need from an agent to triage quickly?
Postcode, main issue, any access limitations, photos if available, and whether it’s single property or portfolio.
Do you provide clear scope and next steps?
Yes — you’ll know what’s happening, what’s booked, and what’s required from the tenant/landlord.
Can you coordinate with landlords directly?
If you want us to, yes — just share the best contact details and permissions.
Process & timescales
From enquiry to install
What happens after I submit an enquiry?
We review your details, confirm the best route, and tell you the next step clearly (assessment, survey, quote, or eligibility check).
How long does it take to book a survey?
It depends on demand and the job type. We’ll offer the earliest practical options and keep comms straightforward.
How long does an installation take?
Some upgrades are quick; others are more involved. Once we’ve assessed your home, we’ll give you a realistic timeline.
Do I need to prepare anything?
We’ll tell you if anything needs moving/clearing. For most work, it’s minimal — we aim for tidy installs.
Can I choose appointment times?
We’ll do our best within scheduling constraints. If you have access limitations, tell us early.
Do you cover my area?
Send your postcode and we’ll confirm. Coverage can vary by programme and service type.
Costs, quotes & surveys
Pricing clarity, what affects cost
How do you price work?
Pricing depends on the property, access, and the right solution (not a “one size fits all” number).
We aim to be clear on scope and what’s included.
Can you give a quote without a survey?
Sometimes we can give a rough guide, but for accuracy (and to avoid surprises) a survey/assessment is often the right step.
Why do you need my postcode?
Postcode affects local criteria (where relevant), property context, and logistics. It also helps us route the right team.
Do you offer “able-to-pay” upgrades?
Yes. If funding isn’t available, we’ll still recommend the best-value route and provide a clear quote.
What affects the cost the most?
Common drivers: property size/heat loss, system complexity, access, and whether supporting work is needed (controls, pipework, radiator sizing).
Aftercare & warranty
Support after install
Do you offer aftercare?
Yes. We’ll explain what support looks like for your specific install and what to do if you have any issues.
What if something doesn’t feel right after installation?
Tell us quickly — we’ll advise the next step. Most issues are simple setup tweaks, controls guidance, or minor adjustments.
Will you explain how to use new systems?
Yes. Proper handover matters. We’ll show you controls and the “best way to run it” so you get the benefit.
Do you provide documentation for landlords/agents?
Yes — we aim for a clean handover that’s easy to file and refer back to.
Do systems need regular servicing?
Some do. We’ll tell you what’s recommended for your setup and what it helps prevent.
Privacy & data
What we store and why
Why do you ask for email or phone?
So we can reply. You can provide either one — whichever you prefer.
Do you share my details?
We only use your details to respond and progress your enquiry. See our
privacy policy for specifics.
Can you contact my landlord/agent instead?
Yes — if you give us the details and permission to do so.
How long do you keep enquiry information?
We keep it only as long as needed to respond and support the process, in line with our privacy policy.
Why is there a hidden “company” field on forms?
It’s an anti-spam “honeypot”. Real users never see it; bots often fill it in.
