Tenants support

Help for tenants — warmer homes, healthier air, lower bills.

If your home is hard to heat, suffers from damp/condensation, or your bills are too high, we’ll explain what’s possible and help you approach your landlord the right way.

How we help tenants

You don’t need to know the technical stuff — just tell us what’s happening and we’ll guide you.

We assess the problem

Cold rooms, high bills, mould, poor ventilation — we work out the likely cause.

Quick chatClear planNo jargon
We outline the best upgrades

Insulation, heating improvements, ventilation or a combination — based on the property.

ComfortAir qualityEfficiency
We help you get approval

We’ll tell you what your landlord needs to approve and the simplest way to ask.

Landlord-friendlyFastPractical

What tenants typically ask us about

Cold bedrooms / draughts

Often insulation + heating balance issues.

Condensation & mould

Usually airflow + moisture control (ventilation matters).

High bills

Efficiency upgrades can reduce long-term cost.

Old heating system

Boiler / controls upgrades or modern alternatives.

Do I need landlord permission?

For most installs, yes. The good news is: we can keep it simple. We’ll explain what work is being proposed, why it benefits the property, and what access is needed.

  • Clear, landlord-friendly description of the work
  • Focus on property benefit (comfort + damp prevention)
  • Simple access and timeline explanation

If you’re unsure whether you’re a tenant, landlord or letting agent enquiry, just tell us and we’ll route it correctly.

Could a tenant qualify for funded upgrades?

Sometimes — it depends on the scheme, the property and your situation. This hub makes it clearer.

Funding routes

Eligibility can involve income/benefits, EPC band, heating type, and local criteria.

EPCHeatingCriteria
Property-first approach

Even if funding isn’t available, we can outline the best value route for the home.

HonestPracticalNext steps
Clear answer fast

Use the hub to get a simple direction — then we’ll advise properly.

One placeQuickEasy

How to approach your landlord

Use this as your simple script — no waffle.

What to say (copy/paste)

“Hi, I’m having issues with cold rooms / high bills / condensation / mould. I’ve spoken with Euro Energy Group who can assess the property and recommend the right improvements. The work would improve the property, help prevent damp issues, and could reduce ongoing problems. Can we arrange permission for them to assess and quote?”

Tip: include photos of mould/condensation and where it’s happening.

1
Explain the issue

Where it happens + when it’s worse.

2
Focus on property benefit

Comfort + damp prevention.

3
Request permission

Assessment + quotation.

4
Share our details

We’ll take it from there.

What helps us advise fast

Postcode + property type

Flat/terrace/semi etc + approximate age if known.

Main issue

Condensation, mould, heating performance, bills, drafts.

Landlord / agent details

If you have them, we can help move it on faster.

Tenant FAQs

Quick answers, no jargon.

Can you install upgrades without my landlord?
Usually no — most measures require landlord permission. We’ll help you approach them with a clear, property-benefit explanation.
What if my landlord says no?
We can suggest alternative steps and provide a clearer proposal that focuses on protecting the property (damp prevention, improved heating, and longevity).
Is mould always a heating issue?
Not always. It’s commonly moisture + airflow. Ventilation and extraction often matter as much as heating.
Do you cover my area?
Send your postcode and we’ll confirm coverage and the best route for your property.

Get tenant advice

Send the basics — we’ll tell you the cleanest next step (and what to say to your landlord).

We use this to confirm coverage and advise quickly.
Email or phone is fine — add whichever you prefer.
If it’s mould/condensation, tell us where it appears and whether it’s worse after showers/cooking.
Check eligibility Prefer a call? 01254 945768

Quick links

Useful next steps if you want to self-check first:

Eligibility & Funding Hub

One place to check what route applies.

Ventilation

Condensation and mould often need airflow fixes.

Boiler upgrades

If heating is poor, we can advise the cleanest route.